*Featured image sourced from paultan.org
PLUS Malaysia Berhad (PLUS) released this statement on the 2nd November 2019 as follows.
In an effort to help customers enjoy smoother passage when exiting the highway, PLUS Malaysia Berhad (PLUS) will no longer provide Touch ‘n Go reload facilities at all toll plaza exit lanes from 5 November 2019.
This move is aimed at reducing congestion caused by reload activities at all toll plazas in the northern region (between Hutan Kampung and Ipoh Utara) and the southern region (between Seremban and Skudai). However, Customer Service Centres and Reload Lanes at entry lanes at selected toll plazas are still provided and will be operating as usual.
Based on statistical record, approximately 8 percent from 253,000 daily traffic average in northern region and 9 percent of 189,000 daily traffic average in southern region contributes to unnecessary delays due to customers experiencing insufficient balance and require emergency topping up at the exit lanes. On average, a reload process at the exit lane takes up to 3 minutes.
Furthermore, the move to suspend the Touch ’n Go reload service at all exit lanes is also to ensure the safety of PLUS customer service agents (CSA) as there have been several cases where heavy vehicles crashed into toll booths at the toll plazas. To date, there have been 81 cases of heavy vehicles crashing into toll booths between 2016 and 2018.
The move was earlier introduced at all toll plazas in the Central Region (between Seremban and Ipoh South) from 1 August 2019. Within 3 months, the number of drivers topping up at the exit lanes was tremendously reduced by over 60 percent.
As such, PLUS customers are strongly advised to plan their journey and ensure that their Touch ‘n Go cards have sufficient balance before entering the highway. PLUS is also engaging with Touch ‘n Go Sdn Bhd to ensure all the Touch ‘n Go kiosks are in good working condition at all times.
There are more than 11,000 reload facilities provided by Touch ‘n Go throughout the country including ATMs, petrol stations, convenience stores, rest areas and shopping malls, to name a few.