01 MARii will provide written reply within 3 working days upon receiving the enquiries or complaints.
02 Maintain a user-friendly website and other communication channels to improve access to information and services.
03 Ensure equal access for services for all clients, regardless of size or type of business.
04 To confirm the participation of our valued clients in programs/projects organized by MARii not later than 2 workings days before
the programs/projects starts.
05 To complete programs/projects within the time frame agreed upon by our valued clients.
06 Ensure transparent and fair decision-making processes in the administration of government policies and regulations.
07 To enhance clients satisfaction and building strong cilents relationship.
08 Continuously improve the MARii’s services through feedback from clients and stakeholders.